Returns & Claims

Return parts, report a delivery problem or make a warranty claim.

Step 1

What type of request is this?

Choose the one that fits best. If more than one applies, choose the main one – you can tell us about the rest later.

Some parts are missingFewer parts arrived than are shown on the invoice.Delivery shortageI received the wrong partThe part delivered isn’t the one you ordered.Wrong item receivedThe part arrived damagedThe part or its box was damaged on the way.Damaged in transitThe part is faultyThe part is faulty or has failed after fitting.Warranty claimI ordered the wrong partYou ordered a part that doesn’t suit the vehicle.Incorrectly orderedI don’t need the part any moreThe part is unused and you’d like to send it back.General return

Stock Cleanse – return slow-moving stock

Swap slow-moving DLZ stock for a new order. Available once every 18 months per DLZ account.